PROGRAM MANAGER

PRIMARY FUNCTION:

Responsibility is to ensure customer satisfaction. Manage customer interface for assigned customers. Ensure clear two-way communications between all assigned customers and Sunburst. Ensure customer expectations are clearly communicated internally within the company. Serve as primary liaison between the customer and internal departments as well as outside sales representatives.

MAJOR DUTIES AND RESPONSIBILITIES:

· Provide central ownership of the customers' program and to be the focal point for customer communication, expectations, and problems

· Monitor customer satisfaction and keep management informed of customers perceptions of Sunburst and especially any perceived changes

· Receive and acknowledge customer purchase orders and solicit forecasts and future orders

· Prepare and negotiate pricing after review with Senior Management and apply premium charges for extra work/services of overtime

· Receives customers' requests, analyzes requests, provides information requested or ascertains information to be provided back to the customer

· Negotiate delivery requirements with the customer. Jointly develop delivery schedules with Production, Engineering, Materials, and other functions to ensure customer satisfaction

· Maintains close liaison with other departments to carry orders and corrective actions through to completion

· Have knowledge of product requirements, prices, delivery time, material availability, and similar data as required

· Track status of orders through the manufacturing process for accurate communications with the customer

· Act as principle coordinator for planning customer visit both at Sunburst and customer site

· Through internal activities maintains active knowledge of progress towards meeting customer’s expectations, coordinates with internal departments to ensure those expectations are met, and keeps customer advised of progress

· Monitors schedules, highlights problems/impediments to meeting schedules

· Advises customer of issues requiring their assistance - consignment shortages, AML approvals, engineering questions, etc.

· Advises customers of changes in schedule before commitments are missed

· Receives requests for quotation, rationalize the opportunity, initiate the quotation process within Sunburst and finalize the proposal back to the customer

· Responsible for the initiation and closure of order entry and change order process to assure all issues regarding documentation changes, schedules, purchasing activity and cost impacts are effectively reconciled with the customer and implemented into the company’s system

· Assist with the preparation of annual budgets and weekly reports to management

 

KNOWLEDGE/SKILL REQUIREMENTS:

· Minimum of a BS degree in Business/Technical or equivalent experience

· Managerial skills - planning, organizing and controlling

· Strong interpersonal skills

· Knowledge and application of corporate policies and procedures

· Problem solving skills involving process, materials, and company ability to achieve customer expectations

· Ability to coordinate a high level of activity under various conditions and constraints

· Ability to manage effectively in fast pace atmosphere

TYPE AND DEGREE OF COMMUNICATION:

· Excellent oral/written communication skills

· Leadership qualities

· Ability to interface with all levels of the organization as well as customers

· Ability to effectively present corporate data effectively

· Able to effectively present ideas to management

SUPERVISORY RESPONSIBILITY: None

WORK ENVIRONMENT:

· Majority of shift is spent in office environment

· Occasional travel may be required

To Apply for the Program Manager Position, e-mail resume, statement of interest and salary requirements to glenn_b@sunb.com